ftpbd3 Privacy Policy
ftpbd3 treats the security of your personal information as its highest concern. This policy explains how we collect, use, and protect your data.
Introduction
ftpbd3 (referred to hereinafter as "we", "our", or "the platform") is a trusted online casino and betting service provider in Bangladesh. Welcome to our website ftpbd3.lat. This Privacy Policy ("Policy") describes how we collect, process, use, store, and protect your personal information when you use our platform.
This Policy applies to all ftpbd3 services, including our website, mobile version, live casino, slot games, cricket betting, and other related services. By using our platform, you agree to the terms of this Privacy Policy. If you do not agree with this Policy, please refrain from using our services.
1. Information Collection — What We Collect
ftpbd3 collects the following types of information to operate its services properly and provide users with the best experience:
1.1 Personally Identifiable Information
- Full name (in Bengali or English)
- Date of birth (for age verification — for users aged 21 and above only)
- Email address
- Mobile number
- National ID or passport number (for KYC verification)
- Current address within Bangladesh
1.2 Financial Information
- bKash, Nagad, Rocket, or Upay account numbers (for processing transactions)
- Deposit and withdrawal history
- Account balance and transaction records
1.3 Technical Information
- IP address and device identification information
- Browser type and version
- Operating system information
- Cookies and session data
- Time and duration of website visits
- Pages visited and links clicked
1.4 Gaming Activity Information
- Game history and betting records
- Win and loss data
- Bonus usage and promotion participation
- VIP level and loyalty points information
2. Purpose of Information Use
ftpbd3 uses the information collected for the following legitimate purposes:
2.1 Service Delivery and Operations
We use your information to create, verify, and maintain your account; to process transactions; to provide gaming services; and to ensure the security of your account.
2.2 Identity and Age Verification (KYC)
In accordance with Bangladesh law and as part of our responsible gaming policy, we ensure that only individuals aged 21 and above may use our platform. The KYC process also helps prevent fraud.
2.3 Customer Support
We use your information to resolve your questions and issues, provide technical assistance, and stay in contact with you through our 24/7 live chat support.
2.4 Fraud and Security Management
We analyze your transaction and activity data to detect and prevent account hacking, money laundering, and other fraudulent activity.
2.5 Service Improvement
By analyzing user behavior and preferences, we improve the usability of our platform, game selection, and overall experience.
3. Methods of Data Protection
ftpbd3 follows the highest industry standards to protect your personal and financial information. Our security framework includes:
Our entire website uses 256-bit SSL (Secure Socket Layer) encryption technology, which keeps your information completely secure during transmission.
All your personal information is stored in encrypted form on secure servers. Only authorized staff are granted access to this information for specific purposes.
We use two-factor authentication (2FA) technology to provide an additional layer of protection for your account, preventing unauthorized access.
Our technology team conducts regular security audits and takes prompt action whenever any vulnerability is identified.
4. Information Sharing with Third Parties
ftpbd3 never sells or rents your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
4.1 Payment Processors
The minimum information required to process deposits and withdrawals through bKash, Nagad, Rocket, and Upay is shared with these payment service providers. Each of these payment services operates under its own privacy policy.
4.2 Technology Partners
Session information necessary to ensure an effective gaming experience is shared with game software providers such as PG Soft, Pragmatic Play, JILI, and Spribe. However, this information is not personally identifiable.
4.3 Legal Obligations
If legally requested by a judicial or government authority in Bangladesh, or if required for the investigation of fraud or money laundering, we may be obligated to provide information in compliance with applicable law.
4.4 Business Transfers
In the event of a future merger, acquisition, or sale of assets, user information may be transferred. We will endeavor to notify users by email and on our website prior to any such change.
5. Cookie Policy
ftpbd3 uses cookies and similar tracking technologies to improve your browsing experience.
5.1 Types of Cookies
- Essential Cookies: These cookies are essential for maintaining your login session and ensuring the core functionality of the platform.
- Functional Cookies: These cookies are used to remember your preferences, language settings, and gaming choices.
- Analytics Cookies: These cookies help us understand which pages are visited most and how users navigate our site.
- Security Cookies: These cookies are used to detect fraud and unauthorized access.
5.2 Cookie Controls
You can disable cookies from your browser settings. However, this may affect some functionality of our platform. Most modern browsers provide detailed options for managing cookies.
6. Data Retention Period
ftpbd3 retains your information only for as long as it is necessary for the intended purpose or within the period required by law.
- Active account data: For the entire duration the account remains open
- After account closure: Generally up to five (5) years, to meet legal obligations
- Transaction records: At least seven (7) years in accordance with regulatory requirements
- KYC documents: At least five (5) years after account closure
Once the designated period has passed, we securely delete or irreversibly anonymize your personal information.
7. User Rights
ftpbd3 respects your rights regarding your information. You have the following rights:
7.1 Access and Review
You have the right to know what information we hold about you. You may request a copy of your information from our support team.
7.2 Correction
If there is any incorrect information in your account, you have the right to request its correction. Most information can be updated directly from your account settings.
7.3 Deletion
In certain circumstances, you have the right to request deletion of your personal information. However, we are required to retain information necessary to fulfill legal obligations for a specified period.
7.4 Objection to Processing
You may object to certain uses of your information. Please note that in some cases this may limit our ability to provide services.
8. Protection of Minors
ftpbd3 strictly ensures that its platform is for adults aged 21 and above only. We do not knowingly collect any information from minors. If we are informed that a minor is using our services or that we hold their information, we will delete it immediately and close the associated account.
Parents or legal guardians who suspect their child has used our platform may contact us immediately at [email protected].
9. Changes to the Policy
ftpbd3 may update this Privacy Policy from time to time, which may occur for the following reasons:
- Changes to our services or business operations
- Technological advances or implementation of new security methods
- Changes in legal or regulatory requirements
- Improvements based on user feedback and review
For any significant changes, we will post a notice on our website and update the "Last Updated" date at the top of the Policy. Continued use of the platform after changes are made will be considered your agreement to the new policy.
10. Responsible Gaming and Information
An important part of our Privacy Policy is the protection of information related to responsible gaming. If you contact us for self-exclusion or to set gaming limits, that information is handled with the utmost confidentiality. This information is never used for marketing or any other commercial purpose.
To learn more about responsible gaming, visit our Responsible Gaming page.
11. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to exercise any of your rights regarding your information, please contact us:
Privacy Contact
We generally process any information-related requests as quickly as possible. Complex requests may require additional time, in which case we will keep you informed.
This Privacy Policy should be read together with our Terms and Conditions and Responsible Gaming policy. All of these documents together form the legal framework governing your relationship with our platform.